‌Effective Date: September 21, 2026‌

This Refund and Returns Policy is formulated and issued by SOCIETE LUXEMBOURGEOISE DU RANGEMENT S.à r.l. for all purchase orders placed through our official e-commerce website accessible at www.societerangement.com. This policy applies to all customers who buy our bathroom shelves, kitchen organizer racks, and all other home storage products displayed on our platform. By completing checkout and submitting an order on our website, you fully acknowledge and agree to all terms outlined in this policy, with explicit understanding that ‌pure-only refund requests without product return are strictly prohibited under nearly all scenarios‌. If you have any questions about the policy terms, you may reach out to our customer support team at any time via the contact details below:

• Registered Company Address: 184 Route d’Arlon, L-8008 Strassen, Luxembourg
• Contact Phone: +352 2639 4279
• Official Support Email: zincv@societerangement.com

---

1. Core Non-Negotiable Rule: No Pure Refund Requests Allowed

We explicitly clarify the non-negotiable top rule here to eliminate any potential misunderstanding: ‌we do not accept any 100% “only refund, no product return” requests, under almost all circumstances‌. We operate our storage product e-commerce business with full transparency about this rule, because every product we ship goes through multi-stage quality inspection, accurate packaging, and paid logistics delivery to your address, and a pure only-refund request without returning the goods will create unnecessary operational loss and unfair resource waste that violates our fair business principle. Customers who submit ungrounded only-refund attempts without returning the received product will not get approval, and we reserve the right to record such irregular behaviors in our system to avoid repeated malicious order disputes. The only extremely rare exception to this rule applies when our logistics partner provides official written proof that your ordered product is confirmed permanently lost in transit, and no physical goods are ever delivered to you at all. This exception does not cover scenarios where you sign for the parcel but claim no product inside without providing complete unboxing video evidence, or scenarios where you receive the product but claim you no longer need it and ask to keep the goods while getting full money back.

---

2. Eligibility for Qualified Product Returns

To submit a valid return application that complies with our policy, you must meet all of the following requirements within the specified time window:

1. You must submit your return application no later than 14 calendar days from the date you sign for your ordered home storage product, in full compliance with EU consumer protection guidelines.
2. The returned product must be kept in its original new, unused, undamaged condition, with all original factory packaging, user manuals, attached mounting screws, and other supporting accessories fully intact. Products that have been assembled, installed on the wall, used for a long period with obvious scratch, stain or deformation traces cannot be approved for return.
3. You must provide valid proof of purchase, including the corresponding order ID, order confirmation email, and clear photos or short videos to demonstrate the specific reason for your return application, such as product manufacturing defect, wrong product we shipped to you, or visible damage caused in transit.

Once your return application is reviewed and approved by our customer support team, we will send you a formal return authorization confirmation email with pre-paid return label and detailed return shipping guide. You need to ship the product back to our designated return warehouse address using the return label we provide, within 7 calendar days after receiving our approval notice.

---

3. Refund Processing After Successful Product Return

After our warehouse team receives your returned parcel and completes full quality inspection to confirm the product meets our return eligibility requirements, we will proceed to process your corresponding refund:

1. For confirmed valid return cases, we will process the full refund of your product payment amount to your original payment account within 7 to 10 working days. The refund route will strictly follow your original payment path you used when placing the order, and you do not need to pay any extra service fee during this process.
2. We do not cover the return shipping cost for non-quality related return reasons, such as you ordered the wrong product size, changed your mind after receiving the product, or the product does not match your personal decoration preference. For these voluntary return scenarios, we will deduct the corresponding standard return shipping fee from your total refund amount before completing the transfer.
3. Any partial refund request must also be accompanied by returning the corresponding defective or unmatched product unit, we will never issue a partial refund if you keep the product and ask for a portion of the payment to be returned as compensation.

---

4. Exclusions of Returns and Refunds

The following situations do not qualify for any return or refund service:

1. Custom made storage products that are produced according to your exclusive custom size or personalized logo requirements.
2. Clearance sale products marked with non-returnable labels on the product detail page.
3. Products you have tried to assemble and install, or products that are damaged due to your improper use, wrong installation, or artificial collision after receiving the goods.

If you receive a product with confirmed manufacturing defect that cannot be repaired, and you do not want to proceed with a return, we can provide you with a free brand-new replacement product of the same model, instead of processing a direct refund. For any inquiries about our return process, you can contact our support team at zincv@societerangement.com anytime during working hours for prompt assistance.