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Shipping Policy
Effective Date: September 21, 2026
This Shipping Policy is issued by SOCIETE LUXEMBOURGEOISE DU RANGEMENT S.à r.l., governing all order fulfillment and delivery services for home storage products purchased through our official e-commerce website www.societerangement.com. We are dedicated to delivering your selected bathroom shelves, kitchen organizer racks and other storage items to your doorstep smoothly, with full transparency on all shipping rules, timelines, costs and relevant terms listed below. For any shipping-related inquiries that are not covered in this policy, you may reach our support team via:
- Registered Office Address: 184 Route d’Arlon, L-8008 Strassen, Luxembourg
- Contact Phone: +352 2639 4279
- Official Support Email: zincv@societerangement.com
1. Free Shipping Eligibility
To reward our valued customers who tidy every corner of their space with our compact, stylish storage products, we offer free standard shipping for all eligible orders. All orders with a total product value of €99 or above automatically qualify for free standard shipping across all regions within Luxembourg and the European Economic Area, with no hidden additional delivery fees added to your checkout process. If your order value falls below the €99 threshold, you will be charged a flat standard shipping rate of €7.99 at checkout, with no other unexpected surcharges applied. You can check your current order subtotal at any time in your shopping cart, where a clear notification will show you how much more value you need to add to your cart to unlock the free shipping offer.
2. Order Processing & Handling Timeline
All confirmed paid orders go through our strict multi-stage inspection process before dispatch:
- After your payment is successfully confirmed, our warehouse team will verify your order details, double check the condition of your selected storage products (including mirror cabinets, suction cup shower organizers, wall mounted hair dryer holders and all other items listed on our store), and carefully pack every unit with shockproof protective packaging to avoid transit damage.
- All orders placed before 16:00 CET on working days will be dispatched within 24 working hours. Orders placed after 16:00 CET on weekdays, or on weekends and official Luxembourg public holidays, will be processed and shipped out on the next following working day. We will never hold unshipped orders without valid notification, and you will receive a dispatch confirmation email as soon as your parcel leaves our warehouse.
3. Delivery Time Estimates
We partner with reputable EU local logistics providers to ensure reliable, on-time delivery services, with clear estimated delivery timelines for different regions:
- For customers located within Luxembourg: standard delivery takes 2 to 3 working days after the order is dispatched.
- For customers in other EU member states: standard delivery takes 3 to 7 working days after dispatch, depending on the distance between our warehouse and your delivery address.
- For remote outlying regions within the EEA that are not covered by our standard shipping network, the maximum estimated delivery time will not exceed 12 working days, and our support team will send you a separate notification with updated timeline details once you place the order.
You can track the real-time status of your parcel at any time via the unique tracking number provided in your dispatch confirmation email, or through the “My Account” order tracking page on www.societerangement.com.
4. Delivery Rules & Customer Responsibilities
You are required to provide an accurate, complete delivery address and valid daytime contact phone number when you place the order, to avoid failed delivery attempts caused by insufficient address information. If our logistics courier cannot reach you at the delivery address during the first delivery attempt, the courier will leave a collection notice for you to arrange a second free delivery, or collect your parcel from the nearby local pickup point. If the parcel is returned back to our warehouse due to wrong address information you provided, or your repeated absence at the delivery location without prior rescheduling notice, you will be responsible for covering the extra reshipping cost for the second delivery.
If you find obvious damage on the outer packaging of your parcel when signing for delivery, you have the right to request the courier to make an on-site record, or refuse to sign for the damaged parcel, then contact our support team immediately for follow-up arrangement. All issues reported 7 working days after you sign for the parcel will not qualify for shipping damage claim processing.
5. Order Modification & Shipping Exceptions
You may request to modify your delivery address or cancel your order for free at any time before our warehouse dispatches the parcel. Once the order has been shipped out, we cannot intercept or modify the ongoing shipment. We are not liable for delivery delays caused by extreme weather conditions, official customs regulatory adjustments, or unexpected public emergency events, but our support team will keep you updated with the latest progress of your order every 3 working days until your parcel is successfully delivered. For all concerns about your shipment status, do not hesitate to contact us at zincv@societerangement.com for timely assistance.